1. Introduction
Snap Media (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website snapmedia.co, contact us, or engage our services.
Snap Media is based in Kanpur, India, and provides services to clients worldwide. This policy applies to all visitors, clients, affiliates, advertisers and partners interacting with us through our website, email, phone or any other channel.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.
In short: We collect limited information, use it to respond to your enquiries and improve our services, and never sell it to third parties.
2. Information We Collect
2.1 Information you provide directly
- Contact details — name, email address, phone number, company name, city.
- Enquiry details — service interest, budget range, message content.
- Advertiser information — company details, campaign objectives, target audience.
- Affiliate information — website or blog URL, traffic source, promotional methods, payout details.
2.2 Information collected automatically
- Device & browser data — IP address, user agent, operating system, browser type.
- Usage data — pages visited, time spent, referring URLs, exit pages.
- Location — approximate city/country derived from IP (we do not request precise GPS location).
2.3 Information from third parties
We may receive limited analytics and advertising performance data from platforms such as Google Analytics, Google Tag Manager, Google Ads and Meta Ads, in line with their respective privacy policies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services.
- To review and process affiliate or advertiser applications.
- To communicate about projects, proposals, invoices and support requests.
- To improve our website, services and user experience.
- To send occasional updates, insights or marketing communication (only where you have opted in).
- To comply with legal, tax and regulatory obligations.
- To detect, prevent and address fraud, spam or misuse.
4. Legal Basis for Processing
Where applicable law (such as the GDPR) requires a legal basis, we rely on:
- Consent — when you submit a form or opt in to communication.
- Contract — to deliver services you have engaged us for.
- Legitimate interests — to improve our services and prevent fraud.
- Legal obligation — to comply with applicable laws.
5. How We Share Information
We do not sell your personal information. We may share it with:
- Service providers — hosting, analytics, email delivery, CRM and cloud tools that help us operate.
- Advertising & analytics partners — Google, Meta and similar platforms for campaign measurement.
- Professional advisers — accountants, lawyers or auditors, where required.
- Legal authorities — when required by law, court order or to protect our rights.
All third-party providers are required to protect your data and use it only for the purposes we specify.
6. Cookies & Tracking
Our website uses cookies and similar technologies to keep the site functional, measure performance, and improve your experience. For full details, please see our Cookie Policy.
You can control or disable cookies through your browser settings at any time.
7. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes and enforce agreements. Typically:
- Enquiry data — retained for up to 24 months from last contact.
- Client and contract data — retained for the duration of the engagement plus 7 years for tax purposes.
- Analytics data — retained according to the settings of the respective platform (typically 14–26 months).
8. How We Protect Your Data
We use industry-standard administrative, technical and physical safeguards, including HTTPS encryption, restricted access controls and secure third-party infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Object to or restrict certain processing.
- Withdraw consent at any time.
- Request data portability.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, email us at hello@snapmedia.co. We will respond within 30 days.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Third-Party Links
Our website may contain links to third-party sites (for example, social media profiles, review platforms or partner websites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.
12. International Transfers
Snap Media is headquartered in India and provides services to clients across the world. Some of our service providers (hosting, analytics, CRM, email delivery) may store or process data in countries outside your country of residence.
Where required by applicable law, we ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses, adequacy decisions, or equivalent protective measures.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are provided below. Any complaint or concern regarding the processing of your personal data may be addressed to:
Grievance Officer
Name: Shubham
Email: hello@snapmedia.co
Phone: +91 95544 18206
Address: New Raina Market, Nawabganj Road, Kanpur, Uttar Pradesh 208002, India
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days of receipt.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of our website after changes means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or have a grievance, please contact us:
Snap Media — Privacy Contact
We respond to privacy-related requests within 30 days of receipt.